“MY GRANDMOTHER'S #1 RULE!” for long-term patient retention

These two words spoken by your team speak volumes about your team... And will instantly tell your patients exactly how you feel about serving their needs.

None of these... patient, customer, or client does justice to your need to serve. Instead, team and doctor must ENGRAIN into your BRAIN that your new patients are actually __________.

You can Measurably improve your prospect to new patient conversion by beginning every new patient relationship using your BFV. Remember when mom told you never to use that “Tone of voice?!" During this program I’ll share my story of how I discovered BFV and how your team can use this to their advantage starting tomorrow morning.

The most powerful RAPID PATIENT ISSUE RESOLUTION TECHNIQUE for patient problems requires pre-planning the “Marker” strategy long before the issue occurs. Marker in hand, strategy in mind, your team will be well-prepared to resolve many patient concerns on the spot, turning a potentially negative service experience into a positive RAVING WOW.

Your “Office Policy” may be driving new patients away. Learn exactly when your office policies should be shared with new (and existing)patients, including 4 WORDS YOU MUST NEVER SAY with respect to your office policies!

Why I realized we must STOP asking new patients if they'd like to take a brief tour of the office... and what you should do instead

DISCOVER the most effective time and day to offer a new patient appointment for highest conversion and guaranteed you’ll increase your new patient flow.

FIRST CRITICAL WOW FACTOR step your team MUST take the moment they hang up the phone after scheduling new patients to cut your chance of failed appointments in half and measurably increase the likelihood they will stay with your office and accept care

SECOND CRITICAL WOW FACTOR step following scheduling of anew patient which won’t cost you one penny and will BLOW AWAY your prospective new patients and set you head & shoulders above your local competition!

How your team can adopt the “Ritz Carlton Mindset" in order to achieve the most amazing atmosphere and reputation for providing “Extreme Customer Service”

Discover how a set of slightly used snow tires and a brand new pair of socks can radically influence your WOW SERVICE MINDSET. This team exercise is guaranteed fun, team building and a proven effective top-notch service motivator.

The fact that you CAN doesn’t always mean that you SHOULD… Team members at most offices routinely make this relationship killing mistake. Some new patients will choose never to return to your practice as a result. Fix this simple verbal error and stop the loss today.

What happens (or more accurately what you make happen) at “The Moment of Entry through Your Front Door” can make or break your new patients’ impression of your entire practice. What you SAY and DO next is of the utmost importance…

The FIRST thing most practices do when new patients walk through their door is the VERY LAST THING You Want to Do When a New Patient Walks through Your Door...

When your team adopts my "10-Foot Rule" your entire practice will rise to a higher level of customer service and patient satisfaction (this will reflect in more positive reviews as well!)

These three amenities are certain to be "executive patient" pleasers

How you can easily choreograph the most impactful 3 minute new patient tour.

The reason many of our patients stop by even when they don't have an appointment and don't need any dental services performed!

What to do when one of your team members delivers the unexpected Wow.